Search found 229 matches

by ctearney
09. Oct 2024, 00:21
Forum: Software Management
Topic: insert distribution command
Replies: 1
Views: 4849

insert distribution command

Does anyone have a link to the documentation for the Insert Distribution command method for distributing software from Empirum via Configuration>Software>Distribution? The tab is hidden by default and needs to be enabled to view. From here you can set a distribution for a software package globally. ...
by ctearney
03. Oct 2024, 16:07
Forum: Silverback by Matrix42
Topic: App Config.xml for iOS App
Replies: 0
Views: 11567

App Config.xml for iOS App

Has anyone successfully applied an App Config XML entry for Microsoft Edge within Silverback? We are wanting to make some customizations but are having a challenge finding an example or sample of an xml file. I look in the self service portal and found the below but that was it. App Configuration XM...
by ctearney
17. Jun 2024, 16:58
Forum: Empirum
Topic: Manually Install Sync Templates
Replies: 1
Views: 4116

Manually Install Sync Templates

Is it possible to manually install the Sync Templates that are needed for the Empirum Depot Server instead of having them run thru the Agent? The reason I ask is that we are trying to setup a new Depot Server but the Empirum UEM agent is crashing so we have not been able to install the needed sync t...
by ctearney
08. Apr 2024, 15:06
Forum: User Services
Topic: New Look for Service Management
Replies: 1
Views: 8184

New Look for Service Management

We just updated to V12 U3 and noticed the option to enable the "new look" but this is only available to those with Admin privileges to the system. Where can one go to adjust this to that we can allow others (standard users) to test the new look?
by ctearney
18. Dec 2023, 16:25
Forum: Service Catalog
Topic: Approval in a Provisioning Workflow
Replies: 4
Views: 9233

Re: Approval in a Provisioning Workflow

Thank you for that Hendrik, apologies for the delayed reply. We are testing it out now and share what we end up with.
by ctearney
12. Dec 2023, 15:14
Forum: Service Catalog
Topic: Approval in a Provisioning Workflow
Replies: 4
Views: 9233

Approval in a Provisioning Workflow

Has anyone inserted an Approval step into a Provisioning workflow? The reason I ask is that we have a process flow for the business which requires the initial approval, which is handled by the traditional Approval Workflow, but when the Provisioning Workflow triggers we want only certain actions to ...
by ctearney
20. Nov 2023, 22:49
Forum: Service Desk
Topic: Sending email with Profile Picture
Replies: 1
Views: 8191

Re: Sending email with Profile Picture

“Wanted to provide an update because we figured out a way to embed a user profile photo into a workflow email using a variable. Summary: The process involves matching the user's expression-objectID from SPSUSerClassBase to a matching value ObjectId from DWPFileInfo. Once that is done, we pull in the...
by ctearney
15. Nov 2023, 18:40
Forum: Service Desk
Topic: Sending email with Profile Picture
Replies: 1
Views: 8191

Sending email with Profile Picture

We are trying to create a workflow which sends an email to a specific email address/s which includes the profile picture of the user within Service Management. We are running into a challenge of identifying how to reference the profile picture as a variable with the email designer (workflow). Does a...
by ctearney
10. Oct 2023, 23:56
Forum: Service Desk
Topic: Making Comments on Submitted Orders
Replies: 2
Views: 5898

Re: Making Comments on Submitted Orders

Thanks Hendrik, I will place a post in the Ideas portal and take a look at the solution builder to see if we can do something with it as well. Did not think of the later...
by ctearney
03. Oct 2023, 15:18
Forum: Service Desk
Topic: Making Comments on Submitted Orders
Replies: 2
Views: 5898

Making Comments on Submitted Orders

Currently when a client submits and Order via the Self Service Portal they can check the status of the request (approval, provisioning, acceptance, etc) but are not able to make any comments on the Order. The only comments a client may enter into the Order is in the "Order Comments" field ...
by ctearney
02. Oct 2023, 20:15
Forum: Inventory
Topic: Network shares and printers
Replies: 3
Views: 7222

Re: Network shares and printers

A couple of years back Matrix42 assisted me with putting together an two part inventory that would run under the users context, save a file locally which would then be used to provided the needed data. For our need it was for user level installed applications. This worked well but it is a few moving...
by ctearney
13. Sep 2023, 00:28
Forum: Deutsch
Topic: Empirum Web Console installieren
Replies: 6
Views: 8976

Re: Empirum Web Console installieren

see attached. you can place the setup.exe into the install folder and run the setup.exe. it will install the app based on the setup.inf. easy.
by ctearney
30. Aug 2023, 14:54
Forum: Mobile
Topic: Enterprise Apps Placeholder
Replies: 1
Views: 6785

Re: Enterprise Apps Placeholder

Got a ticket opened with Support on this, hopefully they have a solution as I have tried every variation of PLIST that I can think of and looked for a setting or option to adjust but no success. I found this article regarding iOS 16 devices and Enterprise Apps. I wonder if there needs to be an adjus...
by ctearney
28. Aug 2023, 15:51
Forum: Mobile
Topic: Enterprise Apps Placeholder
Replies: 1
Views: 6785

Enterprise Apps Placeholder

Has anyone experienced an Enterprise iOS App partially installing? The app uploads into Silverback with no issue with icon but when trying to push to the device it will only leave a generic icon with apple cloud icon in the lower left corner (same as a cloud app that is not yet installed). it is jus...
by ctearney
12. Jul 2023, 15:54
Forum: Asset Management
Topic: Action Bar - Assets
Replies: 0
Views: 12208

Action Bar - Assets

Does anyone know which permission set/Role manages the ability to see the "Complete Inventory" action bar item within the Asset section of Service Management? We have an account with the IT Asset Management Role assigned and this account manage most everything in the Asset Section of Servi...

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