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von ctearney
18. Sep 2020, 22:34
Forum: Silverback by Matrix42
Thema: Mobile Device Remote Control
Antworten: 1
Zugriffe: 185

Mobile Device Remote Control

Are there any plans for Silverback to include a remote control feature for iOS and Android devices? We are currently looking at third party solutions such as DameWare or TeamViewer as an alternative if Matrix42 doesn't plan on implementing a solution.
von ctearney
20. Aug 2020, 21:20
Forum: User Services
Thema: Workflow Studio under 10.0.1
Antworten: 1
Zugriffe: 164

Re: Workflow Studio under 10.0.1

had to install the chrome extension (works with Edge)

https://chrome.google.com/webstore/deta ... mb/related
von ctearney
20. Aug 2020, 21:12
Forum: User Services
Thema: Workflow Studio under 10.0.1
Antworten: 1
Zugriffe: 164

Workflow Studio under 10.0.1

Is workflow studio supposed to work with the new Edge and Chrome under v 10 Update 1 or are we expected to continue using IE 11 for this feature?
von ctearney
27. Jul 2020, 17:36
Forum: Service Catalog
Thema: Compliance Rule - Custom
Antworten: 3
Zugriffe: 409

Re: Compliance Rule - Custom

Sorry, meant to post back that I got the answer. The issue is that I could not use orders to reference the service/s being requested, instead I needed to reference the service booking data. So I basically had the same compliance rule that I had previously created but instead of looking to "order req...
von ctearney
16. Jul 2020, 15:04
Forum: OS-Installer
Thema: DB Connection FAILED!
Antworten: 1
Zugriffe: 241

Re: DB Connection FAILED!

i am assuming that you are using a service account for your imaging process and PXE connection? Have you checked the account being used to see if it is locked out? Our service account gets locked occasionally and causes a similar issue.
von ctearney
15. Jul 2020, 15:49
Forum: Service Catalog
Thema: Compliance Rule - Custom
Antworten: 3
Zugriffe: 409

Re: Compliance Rule - Custom

I tried another approach by referencing the Order Config item (shown below) but this did not work either. Configuration Item Order Request Conditions Condition Type Object Creation Conditions Service Equals SRV00908 - Offboarding - Consultant Processing Processing Mode Single Processing [Only Last C...
von ctearney
13. Jul 2020, 23:18
Forum: Service Catalog
Thema: Compliance Rule - Custom
Antworten: 3
Zugriffe: 409

Compliance Rule - Custom

I am trying to write a compliance rule which sends a custom email descriptor whenever a particular Service is being requested. I have used the existing Compliance Rule of "Inform Deciders of New Approvals" as a template but when I add my condition of "Service Equals -SRV0000123 Name of the Service" ...
von ctearney
15. Jun 2020, 16:18
Forum: Service Catalog
Thema: Workflow Studio
Antworten: 1
Zugriffe: 291

Re: Workflow Studio

ran the following in an elevated CMD prompt.
Setspn -S http / %insert external URL here% %insert your servername here%

Might have been helpful if this was added to the external URL documentation :-)
von ctearney
11. Jun 2020, 16:52
Forum: Service Catalog
Thema: Workflow Studio
Antworten: 1
Zugriffe: 291

Workflow Studio

After implementing the External URL changes as outlined in the "How_to_Set_up_External_Hostname_for_UUX" guide we have found that WorkFlow Studio generates an "Internal Server Error" when launched. We have confirmed that W/S works in our other environments that have not been adjusted to use the Exte...
von ctearney
18. Mai 2020, 19:30
Forum: Service Catalog
Thema: SAML2 Login URL
Antworten: 1
Zugriffe: 4551

Re: SAML2 Login URL

got it all sorted out. We enabled the External URL settings within the app and then set up a basic Rewrite Rule for Reverse Proxy. This worked well if we manually entered credentials into the login screen but when trying to use the SAML link it failed as the SAML link was being rewritten to the URL ...
von ctearney
18. Mai 2020, 18:55
Forum: Software Management
Thema: Distribution Command - Unspecified Error
Antworten: 1
Zugriffe: 1152

Re: Distribution Command - Unspecified Error

Turns out there is a bug in the app that is causing this, waiting on the hotfix to address.
von ctearney
27. Apr 2020, 23:44
Forum: Software Management
Thema: Distribution Command - Unspecified Error
Antworten: 1
Zugriffe: 1152

Distribution Command - Unspecified Error

We recently updated to V20 for Empirum and since then we have seen a problem with setting the distribution command on the software package (install/update/hide for example). We saw this issue on a couple of systems under the 19.0.2 version but dismissed it as a specific system issue but now with V20...
von ctearney
14. Apr 2020, 23:49
Forum: Service Catalog
Thema: SQL Server Requirement for V10
Antworten: 3
Zugriffe: 3076

Re: SQL Server Requirement for V10

success. I logged in with a different account as suggested and was able to get a bit further but the account i was using did not have sysadmin rights to the DBs. So I went back to the service account i normally use and tried again. This time I got a SQLAgent error and worked with our DBAs to check t...
von ctearney
13. Apr 2020, 20:52
Forum: Service Catalog
Thema: SQL Server Requirement for V10
Antworten: 3
Zugriffe: 3076

Re: SQL Server Requirement for V10

Hendrik_Ambrosius hat geschrieben:
07. Apr 2020, 17:22
Just a guess: Did you use a different user account to run the setup?
I did not but will give that a try. I have been using the same service account that I have always used to the installations and is used to run the services. I will post back what I find after i try.
von ctearney
07. Apr 2020, 14:43
Forum: Service Catalog
Thema: SQL Server Requirement for V10
Antworten: 3
Zugriffe: 3076

SQL Server Requirement for V10

I am trying to upgrade our DEV environment to the new 10.x version of Service Management but the prerequisite check is saying that SQL Server needs to be installed. In the past this was addressed by the SQLCLIENT thin client as we use a distributed SQL environment. It looks like V10 is looking for s...

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