Search found 226 matches
- 08. Apr 2024, 15:06
- Forum: User Services
- Topic: New Look for Service Management
- Replies: 1
- Views: 519
New Look for Service Management
We just updated to V12 U3 and noticed the option to enable the "new look" but this is only available to those with Admin privileges to the system. Where can one go to adjust this to that we can allow others (standard users) to test the new look?
- 18. Dec 2023, 16:25
- Forum: Service Catalog
- Topic: Approval in a Provisioning Workflow
- Replies: 4
- Views: 2933
Re: Approval in a Provisioning Workflow
Thank you for that Hendrik, apologies for the delayed reply. We are testing it out now and share what we end up with.
- 12. Dec 2023, 15:14
- Forum: Service Catalog
- Topic: Approval in a Provisioning Workflow
- Replies: 4
- Views: 2933
Approval in a Provisioning Workflow
Has anyone inserted an Approval step into a Provisioning workflow? The reason I ask is that we have a process flow for the business which requires the initial approval, which is handled by the traditional Approval Workflow, but when the Provisioning Workflow triggers we want only certain actions to ...
- 20. Nov 2023, 22:49
- Forum: Service Desk
- Topic: Sending email with Profile Picture
- Replies: 1
- Views: 1908
Re: Sending email with Profile Picture
“Wanted to provide an update because we figured out a way to embed a user profile photo into a workflow email using a variable. Summary: The process involves matching the user's expression-objectID from SPSUSerClassBase to a matching value ObjectId from DWPFileInfo. Once that is done, we pull in the...
- 15. Nov 2023, 18:40
- Forum: Service Desk
- Topic: Sending email with Profile Picture
- Replies: 1
- Views: 1908
Sending email with Profile Picture
We are trying to create a workflow which sends an email to a specific email address/s which includes the profile picture of the user within Service Management. We are running into a challenge of identifying how to reference the profile picture as a variable with the email designer (workflow). Does a...
- 10. Oct 2023, 23:56
- Forum: Service Desk
- Topic: Making Comments on Submitted Orders
- Replies: 2
- Views: 1461
Re: Making Comments on Submitted Orders
Thanks Hendrik, I will place a post in the Ideas portal and take a look at the solution builder to see if we can do something with it as well. Did not think of the later...
- 03. Oct 2023, 15:18
- Forum: Service Desk
- Topic: Making Comments on Submitted Orders
- Replies: 2
- Views: 1461
Making Comments on Submitted Orders
Currently when a client submits and Order via the Self Service Portal they can check the status of the request (approval, provisioning, acceptance, etc) but are not able to make any comments on the Order. The only comments a client may enter into the Order is in the "Order Comments" field ...
- 02. Oct 2023, 20:15
- Forum: Inventory
- Topic: Network shares and printers
- Replies: 3
- Views: 1853
Re: Network shares and printers
A couple of years back Matrix42 assisted me with putting together an two part inventory that would run under the users context, save a file locally which would then be used to provided the needed data. For our need it was for user level installed applications. This worked well but it is a few moving...
- 13. Sep 2023, 00:28
- Forum: Deutsch
- Topic: Empirum Web Console installieren
- Replies: 6
- Views: 821
Re: Empirum Web Console installieren
see attached. you can place the setup.exe into the install folder and run the setup.exe. it will install the app based on the setup.inf. easy.
- 30. Aug 2023, 14:54
- Forum: Mobile
- Topic: Enterprise Apps Placeholder
- Replies: 1
- Views: 2033
Re: Enterprise Apps Placeholder
Got a ticket opened with Support on this, hopefully they have a solution as I have tried every variation of PLIST that I can think of and looked for a setting or option to adjust but no success. I found this article regarding iOS 16 devices and Enterprise Apps. I wonder if there needs to be an adjus...
- 28. Aug 2023, 15:51
- Forum: Mobile
- Topic: Enterprise Apps Placeholder
- Replies: 1
- Views: 2033
Enterprise Apps Placeholder
Has anyone experienced an Enterprise iOS App partially installing? The app uploads into Silverback with no issue with icon but when trying to push to the device it will only leave a generic icon with apple cloud icon in the lower left corner (same as a cloud app that is not yet installed). it is jus...
- 12. Jul 2023, 15:54
- Forum: Asset Management
- Topic: Action Bar - Assets
- Replies: 0
- Views: 2792
Action Bar - Assets
Does anyone know which permission set/Role manages the ability to see the "Complete Inventory" action bar item within the Asset section of Service Management? We have an account with the IT Asset Management Role assigned and this account manage most everything in the Asset Section of Servi...
- 09. May 2023, 20:14
- Forum: Silverback by Matrix42
- Topic: DEP Certificate Renewal
- Replies: 0
- Views: 2407
DEP Certificate Renewal
Looks like there may be an issue with the DEP Token renewal from Apple. Went to update ours today and when attempting to upload into Silverback we get the below error. Running SB version 22.02.47 so the process should be very easy. I am hoping that its Apple bug and be able to redownload tomorrow. I...
- 10. Oct 2022, 15:04
- Forum: OS-Installer
- Topic: Update 2 Release for Windows 11
- Replies: 4
- Views: 5262
Re: Update 2 Release for Windows 11
A hotfix was released which corrected this (v21 update 3). Ran the hotfix and was able to import the new 22H2 iso!
- 04. Oct 2022, 19:46
- Forum: OS-Installer
- Topic: Update 2 Release for Windows 11
- Replies: 4
- Views: 5262
Re: Update 2 Release for Windows 11
A year later to the month! Microsoft released the 22H2 version of Windows 11 and Empirum cant import it, I had opened a ticket with Support who stated that the Dev team was aware of the issue and working on it. Would anyone have an estimate on when we could expect a patch for this?