Search found 225 matches

by ctearney
18. Dec 2023, 16:25
Forum: Service Catalog
Topic: Approval in a Provisioning Workflow
Replies: 4
Views: 2897

Re: Approval in a Provisioning Workflow

Thank you for that Hendrik, apologies for the delayed reply. We are testing it out now and share what we end up with.
by ctearney
12. Dec 2023, 15:14
Forum: Service Catalog
Topic: Approval in a Provisioning Workflow
Replies: 4
Views: 2897

Approval in a Provisioning Workflow

Has anyone inserted an Approval step into a Provisioning workflow? The reason I ask is that we have a process flow for the business which requires the initial approval, which is handled by the traditional Approval Workflow, but when the Provisioning Workflow triggers we want only certain actions to ...
by ctearney
20. Nov 2023, 22:49
Forum: Service Desk
Topic: Sending email with Profile Picture
Replies: 1
Views: 1888

Re: Sending email with Profile Picture

“Wanted to provide an update because we figured out a way to embed a user profile photo into a workflow email using a variable. Summary: The process involves matching the user's expression-objectID from SPSUSerClassBase to a matching value ObjectId from DWPFileInfo. Once that is done, we pull in the...
by ctearney
15. Nov 2023, 18:40
Forum: Service Desk
Topic: Sending email with Profile Picture
Replies: 1
Views: 1888

Sending email with Profile Picture

We are trying to create a workflow which sends an email to a specific email address/s which includes the profile picture of the user within Service Management. We are running into a challenge of identifying how to reference the profile picture as a variable with the email designer (workflow). Does a...
by ctearney
10. Oct 2023, 23:56
Forum: Service Desk
Topic: Making Comments on Submitted Orders
Replies: 2
Views: 1447

Re: Making Comments on Submitted Orders

Thanks Hendrik, I will place a post in the Ideas portal and take a look at the solution builder to see if we can do something with it as well. Did not think of the later...
by ctearney
03. Oct 2023, 15:18
Forum: Service Desk
Topic: Making Comments on Submitted Orders
Replies: 2
Views: 1447

Making Comments on Submitted Orders

Currently when a client submits and Order via the Self Service Portal they can check the status of the request (approval, provisioning, acceptance, etc) but are not able to make any comments on the Order. The only comments a client may enter into the Order is in the "Order Comments" field ...
by ctearney
02. Oct 2023, 20:15
Forum: Inventory
Topic: Network shares and printers
Replies: 3
Views: 1763

Re: Network shares and printers

A couple of years back Matrix42 assisted me with putting together an two part inventory that would run under the users context, save a file locally which would then be used to provided the needed data. For our need it was for user level installed applications. This worked well but it is a few moving...
by ctearney
13. Sep 2023, 00:28
Forum: Deutsch
Topic: Empirum Web Console installieren
Replies: 6
Views: 733

Re: Empirum Web Console installieren

see attached. you can place the setup.exe into the install folder and run the setup.exe. it will install the app based on the setup.inf. easy.
by ctearney
30. Aug 2023, 14:54
Forum: Mobile
Topic: Enterprise Apps Placeholder
Replies: 1
Views: 1995

Re: Enterprise Apps Placeholder

Got a ticket opened with Support on this, hopefully they have a solution as I have tried every variation of PLIST that I can think of and looked for a setting or option to adjust but no success. I found this article regarding iOS 16 devices and Enterprise Apps. I wonder if there needs to be an adjus...
by ctearney
28. Aug 2023, 15:51
Forum: Mobile
Topic: Enterprise Apps Placeholder
Replies: 1
Views: 1995

Enterprise Apps Placeholder

Has anyone experienced an Enterprise iOS App partially installing? The app uploads into Silverback with no issue with icon but when trying to push to the device it will only leave a generic icon with apple cloud icon in the lower left corner (same as a cloud app that is not yet installed). it is jus...
by ctearney
12. Jul 2023, 15:54
Forum: Asset Management
Topic: Action Bar - Assets
Replies: 0
Views: 2769

Action Bar - Assets

Does anyone know which permission set/Role manages the ability to see the "Complete Inventory" action bar item within the Asset section of Service Management? We have an account with the IT Asset Management Role assigned and this account manage most everything in the Asset Section of Servi...
by ctearney
09. May 2023, 20:14
Forum: Silverback by Matrix42
Topic: DEP Certificate Renewal
Replies: 0
Views: 2379

DEP Certificate Renewal

Looks like there may be an issue with the DEP Token renewal from Apple. Went to update ours today and when attempting to upload into Silverback we get the below error. Running SB version 22.02.47 so the process should be very easy. I am hoping that its Apple bug and be able to redownload tomorrow. I...
by ctearney
10. Oct 2022, 15:04
Forum: OS-Installer
Topic: Update 2 Release for Windows 11
Replies: 4
Views: 5233

Re: Update 2 Release for Windows 11

A hotfix was released which corrected this (v21 update 3). Ran the hotfix and was able to import the new 22H2 iso!
by ctearney
04. Oct 2022, 19:46
Forum: OS-Installer
Topic: Update 2 Release for Windows 11
Replies: 4
Views: 5233

Re: Update 2 Release for Windows 11

A year later to the month! Microsoft released the 22H2 version of Windows 11 and Empirum cant import it, I had opened a ticket with Support who stated that the Dev team was aware of the issue and working on it. Would anyone have an estimate on when we could expect a patch for this?
by ctearney
26. Sep 2022, 23:18
Forum: Silverback by Matrix42
Topic: Disable Classic Sign-In
Replies: 1
Views: 2146

Re: Disable Classic Sign-In

I went ahead and enabled the "disable classic sign-in" setting and it only disables the option for the Self Provisioning login. The admin portal still has the classic sign in option.

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