User Forum

I went ahead and enabled the "disable classic sign-in" setting and it only disables the option for the Self Provisioning login. The admin portal still has the classic sign in option.

We just implemented the SAML authentication using OKTA within Silverback and all is working well. Now it is time to disable the classic login in order to force the use of the SAML connection. As a precautionary measure I was trying to locate the KBA that provides the details on how to login in the e...

Figured it out. We had a bad backup. Pulled a fresh copy off of our PRD environment and tried again. refresh went thru with no issue.

We are trying to copy our Production DBs into our TST environment (test environment refresh) and when attempting to run the "configure service layer" portion of the process we get the below error. I have confirmed that both environments were running the same application version prior to ma...

In case anyone else had the question, there is no issue with using the name of the new servers with the migration. No need to move the old server names over.

We are getting ready to migrate to new Server 2019 platforms and planning the activities. We will be reusing the currently assigned IPs on the new servers to avoid having to reconfigure our network layer but I have a question about the server names. What is the impact, if any, if we do not use the s...

corrected issue. The services for activation and the back-end activation task queues were using a "local system" to run the service as. Changed this to our domain service account and after restarting the services the back-end tasks picked back up adn began processing.

After applying the recommended Empirum V21 Update 2 hotfix (Matrix42_Empirum_Hotfix_Installer_21.0.2_23.12.2021) the Back-End Task service no longer processes tasks in the queue. We noticed this following the import of the latest WinPE build and after an hour it would not process thru. Anyone else e...

When is the release date of Empirum 21 Update 2? The Windows 11 ISO is now available via the Microsoft VLC and i would like to import it into Empirum but without Update 2 Empirum cant recognize the new ISO.

What process handles the creation of Person accounts when an Active Directory Import is ran? We are needing to adjust the process so that when a Person is created within Service Management via the AD import the First Name can be adjusted to the Display Name shown in AD. The reason for this is that s...

We are in the process of adding new category types for SKUs so that we can make it easier to navigate and locate Assets in the portal as well as give us better reporting. Adding the new categories is easy but we need to move all the existing assets over to the altered SKU. For example if we take a S...

In case anyone had the same question i did. We just finished our server migration to a new 2019 box and decided to just update the Database as part of the migration (i.e. not updating the old installation to V20 Update 3 first) and all worked well.

when we want to build a package that copies a file to a user profile or run an executable under the user context we always add a step to the setup.inf that stages the files we are wanting to work with to a directory on the local machine that all users have access to first. For example, in our baseli...

A question for a Server to Server migration. We are planning our required server upgrade for the pending Apple requirement by March 31st where we will be migrating from a Server 2012 system to a Server 2019 system. Our current Silverback environment is V20 Update 2, should we plan on updating our ex...

I believe I was able to answer my own question. Under User Interface>Layouts>DataSet Views you can locate the object that is associated to the list you are wanting to modify and then update the Columns section as needed. In my original example I wanted to add the "actual end of life" field...