User Forum

without the use of the VPP version of the app the client becomes prompted to enter an iTunes account which we are trying to avoid as our corporate device users dont have business itunes accounts. The missing AppName is being looked into by support (hopefully they find out what is causing it). In the...

Has anyone seen where a VPP license is missing its "App Name" when you are looking at your VPP Licenses? The app/license I am referring to ironically is the Matrix42 Companion app. I also cant add this license/app to any of the iOS app portals and because of this I cant push out a VPP lice...

I found this in the Self-Help area but it was referenced for the M42Mobile app, couldn't find anything for the IPA though. <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd&qu...

Where can we get the Companion app PLIST and IPA files that are needed for deploying the VPP version of the app to devices during enrollment? My question is coming from the "Epic" portion of the document describing the settings needed to configure Silverback to push the Companion app to th...

This started happening again, another ticket with support.

Fixed, DNS was broken on server segment which was causing the SMS messages to not pass through

We have gone the route of using a WPA SSID with a specific username and password. Its easy, secure, and gives the client a an automated wifi connection without fear of locking out their AD accounts or for us having to manage per user certificates.

I got a response for Support stating that this is a known bug which they are working to resolve.

I guess I wanted to cause myself trouble this morning since I thought I would try out the NEWLY released EPE 4.4.0 (I never learn my lesson). So I have it loaded on one my test PXE images and created a USB boot key to give it a test drive but I am having no luck. I can get it to boot into the UEFI i...

I will have to weigh the pros and cons on that change. On the up side it will help to keep the clients patched but may introduce challenges for software packages that fail. I guess I have to make my packages better then

I found this in the documentation: Rollout Termination. RollOut Termination Specifies the number of possible failed attempts before an installation is aborted. If Error count corresponds to max. Error count, the distribution command is removed from the *.ddc file(s). 1.Select the menu Tools > RollOu...

I tried to go into the new interface to change the logo but I don't have a "Design" option in the administrator interface and cant find where to go to change the option. I will keep looking and let you know if I get it changed.

Is it possible to configure the PM3 Fix package/distribution to ignore the "maximum number of failed installation attempts" that is set within the Agent config? The reason I ask is that if a client runs the PM3 Fix distribution and fails after the 3 agent allocated attempts it does not try...

We don't use this interface quite yet but I can try doing this on our system to see if I get the same results.

Does anyone know if it is possible to add custom reports to the Empirum Console or modify the existing ones? In the past I had used Crystal Reports to get the custom data I needed but this time we may need multiple people to be able to easily run these custom reports from the console so CR wont work...

Under the "Content" portion of a TAG there is an option to add a content provider such as SilverSync or OneDrive. We use OneDrive at our organization and would like to add this here as we are having issues with using OneDrive thru the M42MobileApp. When adding a "Type" the above ...