User Forum

Within Service Catalog you are able to add/remove columns from the view of the page that you are looking at by selecting or deselecting a pre-defined list of items under "View Options > Configure>Columns". The selectable columns change depending the section of Service Catalog you are in bu...

Hi, here is the current link to the manuals: https://helpfiles.matrix42-web.de/2020_EN/M42_WebDocu.htm#WM/Manuals/SWM_MAC_OS_Sw_Vert.htm?TocPath=Unified%2520Endpoint%2520Management%257CManuals%257C-%2520Software%2520Management%257C_____4 There are two PDF files linked with the information you are l...

I am trying to find the current documentation on the OSX agent for Empirum but have not had any luck locating it in the Self Service or the older Empirum online manual areas. If someone knows where you can find this could you post a link to it please?

Here is what I did to get it to work (at least consecutively 3 times :D ). It appears that Oracle 18c does not like to run the installer from within the local %SRC% directory likely due to UAC being enabled but 11g and 12g do not have the issue. The more interesting part is that Oracle 18c uses the ...

A no go on the CallRunAs option. Receive an error 1008! in the logs. I suspect this is due to UAC being enabled on our systems. CallRunAs /U:<User Account> /P:<Password> "<Program Name>" <Program Parameter>] Runs the specified program under the specified user account. If the profile of the...

Hendrik_Ambrosius wrote: ↑29. Dec 2020, 18:27 Maybe the response file used refers to network links or drive letters the local system account does not have access to?
Did you try a CALLRUNAS with a normal user?

I have not tried that but will and let you know what I see.

Has anyone packaged into Empirum an Oracle 18c installation? I ask as we are coming across a similar issue with it as we saw with the Oracle 12c package, unfortunately the solution is not as readily available as before. The problem is that the installation via Empirum fails (no error code just says ...

Are there any plans for Silverback to include a remote control feature for iOS and Android devices? We are currently looking at third party solutions such as DameWare or TeamViewer as an alternative if Matrix42 doesn't plan on implementing a solution.

had to install the chrome extension (works with Edge)

https://chrome.google.com/webstore/deta ... mb/related

Is workflow studio supposed to work with the new Edge and Chrome under v 10 Update 1 or are we expected to continue using IE 11 for this feature?

Sorry, meant to post back that I got the answer. The issue is that I could not use orders to reference the service/s being requested, instead I needed to reference the service booking data. So I basically had the same compliance rule that I had previously created but instead of looking to "orde...

i am assuming that you are using a service account for your imaging process and PXE connection? Have you checked the account being used to see if it is locked out? Our service account gets locked occasionally and causes a similar issue.

I tried another approach by referencing the Order Config item (shown below) but this did not work either. Configuration Item Order Request Conditions Condition Type Object Creation Conditions Service Equals SRV00908 - Offboarding - Consultant Processing Processing Mode Single Processing [Only Last C...

I am trying to write a compliance rule which sends a custom email descriptor whenever a particular Service is being requested. I have used the existing Compliance Rule of "Inform Deciders of New Approvals" as a template but when I add my condition of "Service Equals -SRV0000123 Name o...

ran the following in an elevated CMD prompt.
Setspn -S http / %insert external URL here% %insert your servername here%

Might have been helpful if this was added to the external URL documentation