ERIS Dienst startet nicht

[HaschkeD]

Hallo,
wir haben den Agent V. 15.1.0.2 auf einem Server 2012 R2 installiert.
Der ERIS Dienst startet nicht mehr.
Fehler lt. Anlagen.
Neuinstallation hat nichts gebracht. Was kann das sein?

Danke und Gruß
Dennis

[f48614]

Hallo Dennis,

kannst Du bitte ein DebugView Log von dem Dienststart machen.

Gruß
Thomas

[HaschkeD]

Log anbei.......

00000001 0.00000000 [4492] [LocalizeManager] Start DoLanguage: Looking for localization resource using technology Glossary for given language 'en-US'
00000002 0.00287201 [4492] [LocalizeManager] GetCulture: INFO - The following culture found: "en-US" ("English (United States)")!
00000003 0.03981365 [4492] [LocalizeManager] Looking for culture name 'en-US' in collection of '3' languages found in glossary
00000004 0.04026769 [4492] [LocalizeManager] Culture 'en-US' found in glossary
00000005 0.04533907 [4492] [LocalizeManager] End DoLanguage: Culture set to 'en-US'
00000006 1.91362238 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service --- start service ---
00000007 1.92927778 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.procName: C:\Windows\system32\Empirum\Eris.exe
00000008 1.92989945 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.version: 16.1.2.4704
00000009 1.93005502 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.procId: 4492
00000010 1.93052995 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.user: NT-AUTORITÄT\SYSTEM
00000011 1.93521857 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.auth: Negotiate
00000012 1.93536997 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.isSys: True
00000013 1.93555439 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.OS: Microsoft Windows NT 6.3.9600.0
00000014 1.93685985 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service CHANNEL ACCESS GROUP: VORDEFINIERT\Benutzer
00000015 1.93701363 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service START OnStartInternal
00000016 1.93715537 [4492] [ERIS] [Information] [MxLog.LogS] ERIS.Service START ThreadWorker
00000017 1.94056845 [4492] [ERIS] [Information] [ErisLogonUI.StartMissingLogonUIs] [ErisLogonUI]: START StartMissingLogonUIs LogonLogoActive False
00000018 1.94770980 [4492] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <0>, StationName: 'Services', ConnectionState: 'WTSDisconnected'
00000019 1.94787741 [4492] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <1>, StationName: 'Console', ConnectionState: 'WTSConnected'
00000020 1.94835865 [4492] [ERIS] [Information] [ErisLogonUI.GetConnectedSessions] [ErisLogonUI]: Found connected or active session TerminalSession: ID <1>, StationName: 'Console', ConnectionState: 'WTSConnected'
00000021 1.94851744 [4492] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <2>, StationName: 'RDP-Tcp#8', ConnectionState: 'WTSActive'
00000022 1.94866264 [4492] [ERIS] [Information] [ErisLogonUI.GetConnectedSessions] [ErisLogonUI]: Found connected or active session TerminalSession: ID <2>, StationName: 'RDP-Tcp#8', ConnectionState: 'WTSActive'
00000023 1.94881165 [4492] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <65536>, StationName: 'RDP-Tcp', ConnectionState: 'WTSListen'
00000024 1.95009363 [4492] [ERIS] [Information] [ErisLogonUI.GetErisLogonUIRunning] [ErisLogonUI]: START GetErisLogonUIRunning
00000025 1.95217943 [4492] [ERIS] [Information] [ErisLogonUI.GetErisLogonUIRunning] [ErisLogonUI]: END GetErisLogonUIRunning Found 0 running ErisLogonUIs
00000026 1.95240152 [4492] [ERIS] [Information] [ErisLogonUI.StartMissingLogonUIs] [ErisLogonUI]: Looking for a running ErisLogonUI in session <1>
00000027 1.95255268 [4492] [ERIS] [Information] [ErisLogonUI.StartMissingLogonUIs] [ErisLogonUI]: ErisLogonUI not found running in session <1>
00000028 3.94212914 [7760] Print queue is empty, nothing to process.
00000029 4.01057482 [2096] WARNING: SAV_MakeFileWritableA() failed
00000030 4.01057482 [2096] .
00000031 14.20761108 [7760] Print queue is empty, nothing to process.

[HaschkeD]

Gerade beim erstellen und starten des Dienstes kontrolliert....siehe da....Dienst bleibt gestartet.
Seltsam aber gut so

Zu früh gefreut......wieder abgekachelt.

[HaschkeD]

Anbei nochmal ein Log:

[8816] [LocalizeManager] Start DoLanguage: Looking for localization resource using technology Glossary for given language 'en-US'
[8816] [LocalizeManager] GetCulture: INFO - The following culture found: "en-US" ("English (United States)")!
[8816] [LocalizeManager] Looking for culture name 'en-US' in collection of '3' languages found in glossary
[8816] [LocalizeManager] Culture 'en-US' found in glossary
[8816] [LocalizeManager] End DoLanguage: Culture set to 'en-US'
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service --- start service ---
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.procName: C:\Windows\system32\Empirum\Eris.exe
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.version: 16.1.2.4704
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.procId: 8816
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.user: NT-AUTORITÄT\SYSTEM
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.auth: Negotiate
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.isSys: True
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service svc.OS: Microsoft Windows NT 6.3.9600.0
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service CHANNEL ACCESS GROUP: VORDEFINIERT\Benutzer
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service START OnStartInternal
[8816] [ERIS] [Information] [MxLog.LogS] ERIS.Service START ThreadWorker
[8816] [ERIS] [Information] [ErisLogonUI.StartMissingLogonUIs] [ErisLogonUI]: START StartMissingLogonUIs LogonLogoActive False
[8816] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <0>, StationName: 'Services', ConnectionState: 'WTSDisconnected'
[8816] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <1>, StationName: 'Console', ConnectionState: 'WTSConnected'
[8816] [ERIS] [Information] [ErisLogonUI.GetConnectedSessions] [ErisLogonUI]: Found connected or active session TerminalSession: ID <1>, StationName: 'Console', ConnectionState: 'WTSConnected'
[8816] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <2>, StationName: 'RDP-Tcp#9', ConnectionState: 'WTSActive'
[8816] [ERIS] [Information] [ErisLogonUI.GetConnectedSessions] [ErisLogonUI]: Found connected or active session TerminalSession: ID <2>, StationName: 'RDP-Tcp#9', ConnectionState: 'WTSActive'
[8816] [ERIS] [Information] [MxLog.LogS] Lib.Terminal TerminalSession: ID <65536>, StationName: 'RDP-Tcp', ConnectionState: 'WTSListen'
[8816] [ERIS] [Information] [ErisLogonUI.GetErisLogonUIRunning] [ErisLogonUI]: START GetErisLogonUIRunning
[8816] [ERIS] [Information] [ErisLogonUI.GetErisLogonUIRunning] [ErisLogonUI]: END GetErisLogonUIRunning Found 0 running ErisLogonUIs
[8816] [ERIS] [Information] [ErisLogonUI.StartMissingLogonUIs] [ErisLogonUI]: Looking for a running ErisLogonUI in session <1>
[8816] [ERIS] [Information] [ErisLogonUI.StartMissingLogonUIs] [ErisLogonUI]: ErisLogonUI not found running in session <1>
[7760] Print queue is empty, nothing to process.