E-Mailtexte anpassen

Post Reply
Kjartansson
Posts: 21
Joined: 23. Apr 2015, 13:23
Contact:

E-Mailtexte anpassen

Post by Kjartansson » 30. Jul 2015, 14:46

Hey

Wie can ich die standard email texte endern ?

Standard sieht es jetzt so aus:

Der text will ich gerne endern, für de incidents

Dear Customer,
this e-mail has been created automatically.
Your Support Ticket (Ticket ID: INC00025) is closed with the reason Directly Solved. There are no further actions on this call.
Your opinion is important to us!
Our employees do their best to continuously improve their support services. To help them, we would like to ask you to evaluate the support you received. This will take only about one to two minutes of your time.
Click here to open the ticket in your web browser.
The following data was recorded:
Ticket ID:
INC00025
Subject: Test 30-07-15 web
Created: 7/30/2015 12:58:59 PM

Impact: Workgroup
Urgency: Partially Failure

Support Group:
Incident Management
Supporter: Support, IT
Contact Person:
Support, IT

Solution:
I denne pdf vil du kunne læse dig til hvordan du bruger Guide til brug af mødelokaler i outlook
However, if you have additional questions or comments, please indicate the Ticket ID number in the subject line for an automatic assignment. Tip: If you reply directly to this e-mail, the Ticket ID number will already be provided in the subject line.


Best Regards,
Matrix42 Workspace Management

(This E-Mail has been created automatically)
Med venlig hilsen | Mit freundlichen Grüßen | Kind Regards

Nagel-Group | Nagel Danmark A/S

Ole Kjartansson
Data Technician Trainee

dodic
Posts: 506
Joined: 03. Feb 2012, 10:51
Location: Salzgitter
Contact:

Re: E-Mailtexte anpassen

Post by dodic » 30. Jul 2015, 15:35

Hallo,

das kannst du bei den Konformitätsregeln.

Administration > Dienste & Prozesse > Konformitätsregeln > Entsprechende Regel raussuchen > Bearbeiten > Weiter klicken bis Aktion auswählen kommt > Rechts auf die Punkte bei E-Mail versenden > Weiter > Anpassen > Fertig

http://helpfiles.matrix42-web.de/2015_D ... n%7C_____0

Kjartansson
Posts: 21
Joined: 23. Apr 2015, 13:23
Contact:

Re: E-Mailtexte anpassen

Post by Kjartansson » 31. Jul 2015, 11:25

Vielen dank :D
Med venlig hilsen | Mit freundlichen Grüßen | Kind Regards

Nagel-Group | Nagel Danmark A/S

Ole Kjartansson
Data Technician Trainee

Post Reply

Return to “Service Desk”

Who is online

Users browsing this forum: No registered users and 4 guests