E-Mail-Robot funktioniert nicht

[heinrichmi]

Hallo,

ich habe einen E-Mail-Robot im Store eingerichtet. Dieser funktioniert leider nicht.

Wir haben ein Exchange 2007 im Einsatz. Habe beim Mailserver Exchange und Exchange / Webservice 2007 versucht.

Die Mailbox die ich dazugefügt habe übernimmt ja den Mailserver von oben. E-Mailadresse, Benutzerkonto und kennwort passen -> ich kommte über owa auch so auf das Postfach.

Habe gehört das der "Ordner" etwas Trickreich ist und habe daher alle variationen geprüft und bin nun bei "Posteingang".

Odnertyp "Nachrichtenordner" sollte ja passen.

Wie kann ich 100% prüfen ob der Ordnername der Richtige ist?
Gibt es sowas wie ein Errorlog?

Danke für eure Hilfe.

[Ingo]

Hi,

starte mal den SVMMailChecker.exe (im bin Verzeichnis).
Damit kann man prüfen ob die Email Konfig funktioniert.

Grüße

[spiekenheier]

Hallo zusammen,
ich habe das gleiche Problem, nur benutze ich IMAP4 anstatt Exchange.
Den SVMMailchecker habe ich ausgeführt, dieser lieferte mir dann auch den korrekten Inhalt des Postfachs.
Allerdings werden die Mails nicht in den Service Store als Störung übernommen.
Hat irgendwer eine Idee, woran dass liegen kann?
MfG

[Ingo]

Sind die Emails den ungelesen?
Markier mal die ersten ungelesene Mails als gelesen und starte dann den Email Robot.
Es ist schonmal vorgekommen das die Mail Robot hängt wenn er eine Ticket Nummer in der Email drin steht die im Store nicht existiert.

[spiekenheier]

Die E-Mails sind im Postfach als ungelesen vermerkt. Ich habe die jetzt einmal als gelesen markiert und den Mail-Robot einmal de- und wieder aktiviert. Das hat aber leider keinen Erfolg erzielt.
Ich möchte über E-Mails Störungen erstellen lassen, diese haben dann eben keine INC***** Nummer im Betreff.
Die Funktion sollte der Servicestore an sich doch eigentlich bieten oder vertue ich mich da jetzt?

MfG

[Ingo]

Tickets kann man so erstellen das stimmt schon.
Was steht den im Hostcommon.log ?

[spiekenheier]

Im Hostcommon.log steht folgendes:

Code: Select all

2011-02-24 08:00:00,900 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 08:00:00,900 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 08:00:18,181 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 08:02:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 08:02:00,041 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 08:32:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 08:32:00,041 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 09:00:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 09:00:00,869 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 09:00:00,869 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 09:00:17,885 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 09:02:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 09:02:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 09:32:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 09:32:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 10:00:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 10:00:00,744 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 10:00:00,744 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 10:00:17,588 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 10:02:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 10:02:00,041 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 10:32:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 10:32:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 11:00:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 11:00:00,947 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 11:00:00,947 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 11:00:18,150 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 11:02:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 11:02:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 11:32:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 11:32:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 12:00:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 12:00:00,760 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 12:00:00,760 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 12:00:15,916 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 12:02:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 12:02:00,041 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 12:32:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 12:32:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 13:00:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 13:00:00,978 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 13:00:00,978 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 13:00:17,713 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 13:02:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 13:02:00,041 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 13:32:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 13:32:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 14:00:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 14:00:00,744 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 14:00:00,744 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 14:00:17,838 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 14:02:00,010 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 14:02:00,041 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 14:32:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 14:32:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 15:00:00,032 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 15:00:01,048 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 15:00:01,048 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 15:00:17,674 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 15:02:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 15:02:00,072 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 15:32:00,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 15:32:00,056 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 16:00:00,009 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 16:00:00,822 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 16:00:00,822 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 16:00:17,915 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 16:02:00,009 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 16:02:00,040 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 16:20:32,025 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Pausing update4u.LicenseManager.Core.StateManager.ObjectStateWorkQueue.
2011-02-24 16:20:32,119 INFO 1004 WorkflowEngine (null) (null) (null)  (null) 5.31.0853.0   - Closing WorkflowQueue with 0 tasks in the StartQueue.
2011-02-24 16:20:32,134 INFO 5092 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Stopped service
2011-02-24 16:20:33,556 INFO 4612 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - ***********************************************************
2011-02-24 16:20:33,572 INFO 4612 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Initializing service ...
2011-02-24 16:20:33,603 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Started service 'update4u.SPS.Engines.Common'
2011-02-24 16:20:33,650 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Trying to connect to database ...
2011-02-24 16:20:33,744 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Successfully connected.
2011-02-24 16:20:33,775 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Initializing data layer ...
2011-02-24 16:20:33,806 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Unable to initialize data layer performance counters.
2011-02-24 16:20:33,806 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - The data layer timeout is set to 7200 sec.
2011-02-24 16:20:39,915 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - The data layer timeout is set to 7200 sec.
2011-02-24 16:20:45,134 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data layer succefully initialized
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Listening on the port 49003
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Connectors.ActiveDirectory.ADController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Connectors.ActiveDirectory.ADController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.AlertService.AlertServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.AlertService.AlertServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Alerting.BizLogic.AlertingEngineController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Alerting.BizLogic.AlertingEngineController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Engines.Repository.Application.ApplicationController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Engines.Repository.Application.ApplicationController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.BizLayer.ApplicationLocks.ApplicationLockEngineController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.BizLayer.ApplicationLocks.ApplicationLockEngineController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.AssetManager.Engine.ComputerServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.AssetManager.Engine.ComputerServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.AssetManager.Engine.PeripheralServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.AssetManager.Engine.PeripheralServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.AssetManager.Engine.WorkplaceServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.AssetManager.Engine.WorkplaceServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Config.AnalysisServices.BusinessIntelligenceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Config.AnalysisServices.BusinessIntelligenceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.CommonActivityService.CommonActivityServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.CommonActivityService.CommonActivityServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.ComplianceRules.EventProcessing.EventServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.ComplianceRules.EventProcessing.EventServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Connectors.Engine.ConnectorEngine'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Connectors.Engine.ConnectorEngine'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ContractManager.Engine.ContractItemServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ContractManager.Engine.ContractItemServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ContractManager.Engine.ContractServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ContractManager.Engine.ContractServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ContractManager.Engine.CancellationDateRecalculateService.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ContractManager.Engine.CancellationDateRecalculateService.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.Empirum.BizLayer.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.Empirum.BizLayer.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.EscalationManager.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.EscalationManager.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.FingerprintServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.FingerprintServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.GDIE.BizLogic.Engines.GDIEManagerController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.GDIE.BizLogic.Engines.GDIEManagerController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Utility.GlobalConfiguration.GlobalConfigurationController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Utility.GlobalConfiguration.GlobalConfigurationController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.History.Consolidator.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.History.Consolidator.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.IncidentService.IncidentServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.IncidentService.IncidentServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.KBArticleService.KBArticleServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.KBArticleService.KBArticleServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.MultiTenancy.LcmMultiTenancyController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.MultiTenancy.LcmMultiTenancyController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.LicenseDemandRuleServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.LicenseDemandRuleServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.LicenseDemandServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.LicenseDemandServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.OvernightProcessor.LicenseManagerController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.OvernightProcessor.LicenseManagerController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.ADDemandsProcessor.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.ADDemandsProcessor.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.DemandNotificator.DemandNotificatorController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.DemandNotificator.DemandNotificatorController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.FingerprintAssignment.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.FingerprintAssignment.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.ImportedDemands.ImportedDemandsController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.ImportedDemands.ImportedDemandsController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.ImportedFingeprints.ImportedFingerprintsController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.ImportedFingeprints.ImportedFingerprintsController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.ImportedLicenses.ImportedLicensesController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.ImportedLicenses.ImportedLicensesController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.InventoryDemandsProcessor.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.InventoryDemandsProcessor.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.LicenseAssignment.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.LicenseAssignment.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.NIDemandsProcessor.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.NIDemandsProcessor.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.RecoveryProcess.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.RecoveryProcess.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.Notification.ReminderController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.Notification.ReminderController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.RuleDemandsProcessor.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.RuleDemandsProcessor.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.ServiceBookingDemands.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.ServiceBookingDemands.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.LicenseServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.LicenseServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.LIS.LisUpdateManagerController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.LIS.LisUpdateManagerController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.LIS.Engine.LisUpdateController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.LIS.Engine.LisUpdateController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Utility.LogUtills.SweeperController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Utility.LogUtills.SweeperController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Core.Engines.ObjectStateWorkQueueController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Core.Engines.ObjectStateWorkQueueController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.Portal.BizLayer.Engines.SelfServiceOrder.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.Portal.BizLayer.Engines.SelfServiceOrder.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.Portal.BizLayer.Engines.PortalProvisioningController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.Portal.BizLayer.Engines.PortalProvisioningController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.PortfolioScanner.Server.PSServerController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.PortfolioScanner.Server.PSServerController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.ProblemService.ProblemServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.ProblemService.ProblemServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Config.ReportingServices.ReportingController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Config.ReportingServices.ReportingController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.Portal.BizLayer.Engines.SelfServiceApproval.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.Portal.BizLayer.Engines.SelfServiceApproval.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.ChangeService.ChangeServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.ChangeService.ChangeServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.EmailRobot.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.EmailRobot.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.ActivityReminer.Controller'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.ActivityReminer.Controller'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.TaskService.TaskServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.TaskService.TaskServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.LicenseManager.Engine.SoftwareServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.LicenseManager.Engine.SoftwareServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.Engines.Repository.WinService.WinServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.Engines.Repository.WinService.WinServiceController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.SPS.BizLayer.WorkflowEngine.WorkflowEngineController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.SPS.BizLayer.WorkflowEngine.WorkflowEngineController'
2011-02-24 16:20:45,634 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Registered wellknown type: 'update4u.ServiceManager.BizLogic.Engines.WorkflowTaskService.WorkflowTaskServiceController'; URL: 'tcp://dehze01-wsv60.RHS.ZZ:49003/update4u.ServiceManager.BizLogic.Engines.WorkflowTaskService.WorkflowTaskServiceController'
2011-02-24 16:20:45,634 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.LicenseManager.Engine.RecoveryProcess.Controller'
2011-02-24 16:20:45,650 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Loading service definitions
2011-02-24 16:20:45,712 INFO 5988 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service definitions loaded
2011-02-24 16:20:46,181 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Resuming update4u.LicenseManager.BizLogic.Processing.LongRunningItemsQueue. 0 items found
2011-02-24 16:20:46,290 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Resuming update4u.LicenseManager.BizLogic.Processing.BizLogicWorkQueue. 0 items found
2011-02-24 16:20:46,306 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.LicenseManager.LIS.Engine.LisUpdateController'
2011-02-24 16:20:46,384 INFO 3884 LCM (null) (null) (null)  (null) 5.31.0853.0   - LIS Update: Start file watcher for the path: 'D:\Matrix42\Matrix42 Service Store\LicenseManager\Inbox'
2011-02-24 16:20:46,384 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.LicenseManager.Engine.LIS.LisUpdateManagerController'
2011-02-24 16:20:46,384 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.LicenseManager.Core.Engines.ObjectStateWorkQueueController'
2011-02-24 16:20:46,431 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Resuming update4u.LicenseManager.Core.StateManager.ObjectStateWorkQueue. 0 items found
2011-02-24 16:20:46,431 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.PortfolioScanner.Server.PSServerController'
2011-02-24 16:20:48,525 INFO 3884 PortfolioScannerEngine (null) (null) (null)  (null) 5.31.0853.0   - Start file watcher for the path: 'D:\Matrix42\Matrix42 Service Store\PortfolioScanner\Inbox'
2011-02-24 16:20:48,525 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.Portal.BizLayer.Engines.SelfServiceApproval.Controller'
2011-02-24 16:20:49,853 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.SPS.Config.ReportingServices.ReportingController'
2011-02-24 16:20:50,119 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Reporting Service ping interval has been set to 15 minutes.
2011-02-24 16:20:50,119 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.SPS.ComplianceRules.EventProcessing.EventServiceController'
2011-02-24 16:20:52,197 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.SPS.Connectors.Engine.ConnectorEngine'
2011-02-24 16:20:53,103 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Checking connectors licensing
2011-02-24 16:20:53,665 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SPSConnectorTypeActiveDirectory type doesn't exist
2011-02-24 16:21:01,603 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SPSConnectorTypeActiveDirectory type doesn't exist
2011-02-24 16:21:01,603 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SPSConnectorTypeActiveDirectory type doesn't exist
2011-02-24 16:21:01,603 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SPSConnectorTypeActiveDirectory type doesn't exist
2011-02-24 16:21:01,619 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SPSConnectorTypeActiveDirectory type doesn't exist
2011-02-24 16:21:01,619 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.SPS.Alerting.BizLogic.AlertingEngineController'
2011-02-24 16:21:01,744 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.LicenseManager.Engine.MultiTenancy.LcmMultiTenancyController'
2011-02-24 16:21:01,744 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.Empirum.BizLayer.Controller'
2011-02-24 16:21:01,837 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Empirum engine has been disabled: the connector is not enabled.
2011-02-24 16:21:01,837 INFO 6816 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Activating startup engine: 'update4u.SPS.BizLayer.WorkflowEngine.WorkflowEngineController'
2011-02-24 16:21:01,931 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Workflow Recovering Configuration is loaded
2011-02-24 16:21:02,290 ERROR 3884 WorkflowEngine (null) (null) (null)  (null) 5.31.0853.0   - Failed to get workflow pool config.
2011-02-24 16:21:02,322 INFO 3884 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Unable to initialize workflow queue performance counters.
2011-02-24 16:21:02,337 INFO 3884 WorkflowEngine (null) (null) (null)  (null) 5.31.0853.0   - An error occured during workflow queue performance counters initializing: System.InvalidOperationException: Der angeforderte Leistungsindikator muss als ReadOnly initialisiert werden, da er nicht benutzerdefiniert ist.
   bei System.Diagnostics.PerformanceCounter.Initialize()
   bei System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   bei System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, Boolean readOnly)
   bei update4u.SPS.BizLayer.WorkflowEngine.Instrumentation.PerformanceCounters.Initalize()
2011-02-24 16:32:00,025 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 16:32:00,072 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 17:00:00,040 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 17:00:00,759 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 17:00:00,759 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 17:00:19,181 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 17:02:00,009 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 17:02:00,040 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 17:32:00,009 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 17:32:00,056 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 18:00:00,009 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 18:00:00,853 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 18:00:00,853 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 18:00:16,931 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 18:02:00,009 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 18:02:00,040 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 18:10:00,025 INFO 4116 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Path to log files is: D:\Matrix42\Matrix42 Service Store\bin\Logs
2011-02-24 18:32:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 18:32:00,056 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 19:00:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 19:00:00,728 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 19:00:00,728 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 19:00:14,978 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 19:02:00,025 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 19:02:00,056 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 19:32:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 19:32:00,056 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 20:00:00,025 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 20:00:00,759 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 20:00:00,759 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 20:00:20,384 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 20:02:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 20:02:00,040 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 20:32:00,025 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 20:32:00,056 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 21:00:00,025 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 21:00:00,712 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 21:00:00,712 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 21:00:20,259 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 21:02:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 21:02:00,056 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 21:32:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 21:32:00,040 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 22:00:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Updating data warehouse database.
2011-02-24 22:00:00,775 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Data warehouse was updated successfully.
2011-02-24 22:00:00,775 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Processing SSAS cube.
2011-02-24 22:00:20,415 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - SSAS cube was processed successfully.
2011-02-24 22:02:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 22:02:00,040 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.
2011-02-24 22:32:00,009 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Started checking tickets.
2011-02-24 22:32:00,040 INFO 6616 HostCommon (null) (null) (null)  (null) 5.31.0853.0   - Service Manager - Escalation manager: Finished checking tickets.

[TomO]

In deiner Hostcommon.log kann ich garnicht erkennen dass der Mail Robot läuft..

Schau mal unter Administration > Quick Start > Services > Alle Modulaktivierungen anzeigen

Was da der Service "Service Manager - Email Robot" so treibt.

Meine Aussage beruht auf unserer 5.21.0042 .. eventuell ists bei dir anders. Aber Ich habe das Gefühl der MailRobot wird bei dir garnicht getriggert oder zu selten.

[spiekenheier]

Danke TomO,

da lag das Problem, der Service war gesperrt.

MfG

[TomO]

...Habe gehört das der "Ordner" etwas Trickreich ist ...

hat jemand dazu noch Informationen? Ein Postfach wird hier perfekt vom Ordner "INBOX" abgeholt. Wenn Ich jedoch einen Unterordner als zweites Postfach im Stil von "INBOX/XYZ" hinzufüge dann geht es nicht (Slash und Backslash getestet). Im Hostcommon.log kriege Ich dann die Meldung:

Code: Select all

System.Net.WebException: Mailbox folder name: INBOX/XYZ is absend on server

Zugriff läuft per IMAP.. hat jemand eine solche Konfiguration am laufen?

UPDATE:
Gerade noch einmal mit "INBOX.XYZ" probiert.. Mailserver Admin sieht ein erfolgreiches Listing aber im Log nachwievor folder absend on server...

[tbesse]

Hi zusammen,

der E-Mail-Robot kann derzeit keine Unterverzeichnisse verwenden. Wenn Sie verschiedene Arten und Kategorien von Tickets vom Robot behandelt haben wollen, legen Sie bitte verschiedene Postfächer an.

[TomO]

Hi zusammen,

der E-Mail-Robot kann derzeit keine Unterverzeichnisse verwenden. Wenn Sie verschiedene Arten und Kategorien von Tickets vom Robot behandelt haben wollen, legen Sie bitte verschiedene Postfächer an.

Aha. Danke dafür. Ich hatte das Problem mit der 5.21.0042 und der Support meinte ab der 5.21.0045 sollte es funktionieren. Nun in unserer 5.31.0862 tuts aber auch nicht. Jetzt weiß Ich ja wieso.

[marco.stein]

Um mich hier mal einzuklinken, kann der E-Mail-Robot denn zwischenzeitlich Unterverzeichnisse verarbeiten?

[Ingo]

@Marco: Ja kann er. Auf der zweiten Seite kann man den Unterordner angeben den er abholen soll.

grüße

[marco.stein]

Sehr gut. Danke für die Rückmeldung!