Hi,
I am currently trying to create a WF to inform a Responsible User or Role when a new reply for a ticket is received.
What I want to do is to check who is sending this e-mail reply, to decide who should get the information. But I don't know how to get this information using Get Single Record.
I took from the compliance rules e-mail (the standard one that we currently have) to check how they show the whole emal with the sender, Subject and the Body of the received e-mail and this is what is written:
<xsl:for-each select="/ROOT/InputObjects/SPSActivityClassUnitOfWork[ActivityAction/@value='14']">
<xsl:sort select="CreatedDate/@dateInvariant" order="descending"/>
<xsl:if test="position() = 1">
<xsl:variable name="html">
<xsl:call-template name="StringReplace">
<xsl:with-param name="text" select="OriginalSolutionHtml" />
<xsl:with-param name="replace" select="'/SPS/Forms/AttachmentHandler.ashx?'" />
<xsl:with-param name="by" select="concat(/ROOT/Parameters/ConsoleURL/text(), '/Forms/AttachmentHandler.ashx?')" />
</xsl:call-template>
</xsl:variable>
<xsl:value-of select="$html" disable-output-escaping="yes"/>
</xsl:if>
</xsl:for-each>
Sender from e-mail Reply
Welcome to our english speaking user community.
Feel free to ask questions or share your knowledge with peers.
Feel free to ask questions or share your knowledge with peers.
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