Multiple Service desks

[zalim786]

Hi guys,
is there way to create multple Service Desks in Matrix42?

Is there a plugin that can do that?

Regards
Zalim

[G23]

Our solution was by creating 1 single point of contact, where one team drops the cases for specific roles like:
- general 1st level
- general 2nd level
- general 3rd level
- special team orange on location 23
- special team green on location 23
- special team blue on location 23
- special team on location 42
- special team on location 51

we use categories, to specifie the area of expertise (software 1, 2, 3 / hardware 1, 2, 3)

[Hendrik_Ambrosius]

Maybe EQM is what you are looking for?
https://help.matrix42.com/020_ESM/10_Se ... ment_(EQM)