User Forum

Hi,
So we updated our Matrix42 to version
12.1.0.3996 on Freiday, ever since then, our users cant add files to ticket, when they try to upload something in a ticket with attachmant controller, it gives this error message

System.ArgumentNullException: Der Wert darf nicht NULL sein.
Parametername: array

It means: The value cant be Null and the previous tickets which contains attachment, are also acting weirdly. Users cant see Uploaded attachments in older tickets and all journal entries are gone. I can see them, i am admin and i can see it all, i can also upload files without any issues but normal cant upload any files.

here the information from logs

2024-12-19 09:47:42,496 ERROR 68 ServiceLayer (null) (null) (null) (null) 12.1.0.3996 - Request:
Get http://***************************.de/m42Services/api/commonStorage/files/96631e2b-c113-4856-aa80-c9d0f17dba38
CatchBlock: HttpControllerDispatcher
System.ArgumentNullException: Der Wert darf nicht NULL sein.
Parametername: array
bei System.Array.Find[T](T[] array, Predicate`1 match)
bei Matrix42.Pandora.BizLogic.DataQuery.DataQueryService.<>c__DisplayClass56_0.<GetFromRepository>b__6(DataQueryReferenceColumn column)
bei System.Linq.Enumerable.WhereSelectArrayIterator`2.MoveNext()
bei System.Linq.Buffer`1..ctor(IEnumerable`1 source)
bei System.Linq.OrderedEnumerable`1.<GetEnumerator>d__1.MoveNext()
bei System.Collections.Generic.List`1.InsertRange(Int32 index, IEnumerable`1 collection)
bei Matrix42.Pandora.BizLogic.DataQuery.DataQueryService.GetFromRepository(Guid dataQueryId)
bei Matrix42.Pandora.BizLogic.DataQuery.DataQueryService.<>c__DisplayClass69_0.<GetFromCache>b__0()



and this is what i got form my browser

{uniqueFileId: "80de4d2d-1b17-4dcf-8d67-56ecdc5ce8b3",…}
name
:
"Citrix WEM Agent.log"
objectId
:
"2ab42158-451b-c9a0-0977-08dd203a5592"
size
:
8875
storageId
:
"04440f75-69dd-c261-d1b9-08da16ee04f8"
typeId
:
"13f950a8-f2f8-e611-e182-60e327035d31"
uniqueFileId
:
"80de4d2d-1b17-4dcf-8d67-56ecdc5ce8b3"


Weird thing is, its not happening with Admin account, when i try to do that, it works without any issues.

Can anyone help?

regards