Search found 213 matches

by ctearney
10. Oct 2022, 15:04
Forum: OS-Installer
Topic: Update 2 Release for Windows 11
Replies: 4
Views: 2113

Re: Update 2 Release for Windows 11

A hotfix was released which corrected this (v21 update 3). Ran the hotfix and was able to import the new 22H2 iso!
by ctearney
04. Oct 2022, 19:46
Forum: OS-Installer
Topic: Update 2 Release for Windows 11
Replies: 4
Views: 2113

Re: Update 2 Release for Windows 11

A year later to the month! Microsoft released the 22H2 version of Windows 11 and Empirum cant import it, I had opened a ticket with Support who stated that the Dev team was aware of the issue and working on it. Would anyone have an estimate on when we could expect a patch for this?
by ctearney
26. Sep 2022, 23:18
Forum: Silverback by Matrix42
Topic: Disable Classic Sign-In
Replies: 1
Views: 210

Re: Disable Classic Sign-In

I went ahead and enabled the "disable classic sign-in" setting and it only disables the option for the Self Provisioning login. The admin portal still has the classic sign in option.
by ctearney
21. Sep 2022, 19:56
Forum: Silverback by Matrix42
Topic: Disable Classic Sign-In
Replies: 1
Views: 210

Disable Classic Sign-In

We just implemented the SAML authentication using OKTA within Silverback and all is working well. Now it is time to disable the classic login in order to force the use of the SAML connection. As a precautionary measure I was trying to locate the KBA that provides the details on how to login in the e...
by ctearney
18. Mar 2022, 16:37
Forum: Service Catalog
Topic: Copying DBs
Replies: 1
Views: 892

Re: Copying DBs

Figured it out. We had a bad backup. Pulled a fresh copy off of our PRD environment and tried again. refresh went thru with no issue.
by ctearney
17. Mar 2022, 21:37
Forum: Service Catalog
Topic: Copying DBs
Replies: 1
Views: 892

Copying DBs

We are trying to copy our Production DBs into our TST environment (test environment refresh) and when attempting to run the "configure service layer" portion of the process we get the below error. I have confirmed that both environments were running the same application version prior to ma...
by ctearney
14. Mar 2022, 16:10
Forum: Empirum
Topic: New Empirum Servers
Replies: 1
Views: 910

Re: New Empirum Servers

In case anyone else had the question, there is no issue with using the name of the new servers with the migration. No need to move the old server names over.
by ctearney
24. Feb 2022, 21:56
Forum: Empirum
Topic: New Empirum Servers
Replies: 1
Views: 910

New Empirum Servers

We are getting ready to migrate to new Server 2019 platforms and planning the activities. We will be reusing the currently assigned IPs on the new servers to avoid having to reconfigure our network layer but I have a question about the server names. What is the impact, if any, if we do not use the s...
by ctearney
30. Dec 2021, 16:58
Forum: Empirum
Topic: Back-End Task not working after HotFix
Replies: 1
Views: 757

Re: Back-End Task not working after HotFix

corrected issue. The services for activation and the back-end activation task queues were using a "local system" to run the service as. Changed this to our domain service account and after restarting the services the back-end tasks picked back up adn began processing.
by ctearney
30. Dec 2021, 16:38
Forum: Empirum
Topic: Back-End Task not working after HotFix
Replies: 1
Views: 757

Back-End Task not working after HotFix

After applying the recommended Empirum V21 Update 2 hotfix (Matrix42_Empirum_Hotfix_Installer_21.0.2_23.12.2021) the Back-End Task service no longer processes tasks in the queue. We noticed this following the import of the latest WinPE build and after an hour it would not process thru. Anyone else e...
by ctearney
20. Oct 2021, 16:30
Forum: OS-Installer
Topic: Update 2 Release for Windows 11
Replies: 4
Views: 2113

Update 2 Release for Windows 11

When is the release date of Empirum 21 Update 2? The Windows 11 ISO is now available via the Microsoft VLC and i would like to import it into Empirum but without Update 2 Empirum cant recognize the new ISO.
by ctearney
24. Jun 2021, 17:08
Forum: Service Catalog
Topic: Person Accounts using AD Display Name
Replies: 0
Views: 1768

Person Accounts using AD Display Name

What process handles the creation of Person accounts when an Active Directory Import is ran? We are needing to adjust the process so that when a Person is created within Service Management via the AD import the First Name can be adjusted to the Display Name shown in AD. The reason for this is that s...
by ctearney
02. Jun 2021, 17:13
Forum: Asset Management
Topic: Change Asset Type
Replies: 0
Views: 1281

Change Asset Type

We are in the process of adding new category types for SKUs so that we can make it easier to navigate and locate Assets in the portal as well as give us better reporting. Adding the new categories is easy but we need to move all the existing assets over to the altered SKU. For example if we take a S...
by ctearney
29. Mar 2021, 22:43
Forum: Silverback by Matrix42
Topic: Silverback 20.0 Update 3
Replies: 1
Views: 1171

Re: Silverback 20.0 Update 3

In case anyone had the same question i did. We just finished our server migration to a new 2019 box and decided to just update the Database as part of the migration (i.e. not updating the old installation to V20 Update 3 first) and all worked well.
by ctearney
29. Mar 2021, 22:38
Forum: Packaging
Topic: Copy file to UserProfile
Replies: 4
Views: 2705

Re: Copy file to UserProfile

when we want to build a package that copies a file to a user profile or run an executable under the user context we always add a step to the setup.inf that stages the files we are wanting to work with to a directory on the local machine that all users have access to first. For example, in our baseli...

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