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von ctearney
25. Jan 2019, 21:44
Forum: Service Catalog
Thema: Time is off by 6 hours
Antworten: 0
Zugriffe: 981

Time is off by 6 hours

We have created several Service Forms that have a date/time field in them that we ask the requestor to fill for the request (I.e. tell us the date and time of an office move). Behind the form we have a provisioning work flow that captures this data from the from and creates several emails and tasks ...
von ctearney
24. Jan 2019, 18:52
Forum: Service Catalog
Thema: Managing Available Assets & their Inventories
Antworten: 4
Zugriffe: 1030

Managing Available Assets & their Inventories

We have Empirum importing data into Service Store so that we can receive the hardware & software information being collected by the Empirum inventory. We then use this data to help manage our software licensing which works well by alerting us of systems that may have software installed but not licen...
von ctearney
22. Jan 2019, 16:30
Forum: Miscellaneous
Thema: Possible to change Logo?
Antworten: 2
Zugriffe: 867

Re: Possible to change Logo?

Thank you! I had thought that was for the ERIS Splash screen that appears before you log into the PC, I will give it a change.
von ctearney
21. Jan 2019, 15:56
Forum: Miscellaneous
Thema: Possible to change Logo?
Antworten: 2
Zugriffe: 867

Possible to change Logo?

Is it possible to change out the Matrix42 logo in the Agents Software Depot "Info About" window to a custom logo?
von ctearney
16. Jan 2019, 23:35
Forum: Service Catalog
Thema: Choose Target Field
Antworten: 0
Zugriffe: 978

Choose Target Field

We want to change the restrictions on the "Choose %insertobject% as Target" field so that the field is not mandatory in the event the field cant be filled out. For example, in the service for Adobe Acrobat we set in the provisioning tab the "target required" field to be a Computer. This allows us to...
von ctearney
16. Jan 2019, 19:24
Forum: Silverback by Matrix42
Thema: Issue with updating to 18.0.3
Antworten: 2
Zugriffe: 1129

Re: Issue with updating to 18.0.3

Adding this in case anyone else has the problem too. After updating to 18.0.3 the self provisioning portal would not work, the login window would just cycle back around to itself (no error, just referesh the screen and dump you back at he initial page). This was a bug in the update which was fixed w...
von ctearney
31. Dez 2018, 21:02
Forum: Silverback by Matrix42
Thema: Supported Bitlocker Features
Antworten: 0
Zugriffe: 1109

Supported Bitlocker Features

In regards to enrolling a Windows 10 device into Silverback and applying the policy to require Bitlocker to be enabled, other than monitoring whether Bitlocker is enabled or not on the local device can Silverback do anything else? Can it capture and store the recovery key?
von ctearney
28. Dez 2018, 22:32
Forum: Silverback by Matrix42
Thema: Issue with updating to 18.0.3
Antworten: 2
Zugriffe: 1129

Re: Issue with updating to 18.0.3

Got it resolved with the help of support. There was one additional step needed for the move from 18 to 18.03 (set the STS portal URL). I did that followed by an uninstall/reinstall and all was good.
von ctearney
27. Dez 2018, 18:01
Forum: Silverback by Matrix42
Thema: Issue with updating to 18.0.3
Antworten: 2
Zugriffe: 1129

Issue with updating to 18.0.3

Anyone else try the new Silverback 18.0.3 install? We tried upgrading from 18.0 to it and though it went thru without errors the installation was not successful which is not normal as Silverback is one of the easier Matrix42 products to update. I was able to restore back to the previous install but ...
von ctearney
26. Dez 2018, 23:34
Forum: Silverback by Matrix42
Thema: AeriaLink "Last Call"
Antworten: 0
Zugriffe: 1032

AeriaLink "Last Call"

In the release notes for Silverback 18.0.3 it states that AeriaLink is in the "Last Call" state. I am assuming that this means that it will be going end of life soon. When we setup Silverback (in the United States), there was an issue using any of the SMS servers other than AeriaLink V4. Will AeriaL...
von ctearney
26. Dez 2018, 19:34
Forum: Service Catalog
Thema: Changing Servers
Antworten: 2
Zugriffe: 947

Re: Changing Servers

Found another problem after changing to a new 2016 server. Our security baseline disables TLS 1.0 which in turn caused many services to fail (i.e. SPS portal not accessible, workflow manager would not load, ad connector fails).by enabling TLS 1.0 the issues went away, however, in order to remain com...
von ctearney
20. Dez 2018, 21:25
Forum: Service Catalog
Thema: Changing Servers
Antworten: 2
Zugriffe: 947

Re: Changing Servers

I think I ended up finding the answer, I excluded the web.config files and the SPS.Config file from the Bin directory as they had the proper configs. I also updated confg.json in the WM directory as this appears to control where the server looks for IIS and the needed services. After skipping the 2 ...
von ctearney
20. Dez 2018, 16:20
Forum: Service Catalog
Thema: Changing Servers
Antworten: 2
Zugriffe: 947

Changing Servers

We are trying to move our Workplace Management Server to a new 2016 server and I have a question about what the document refers to as "application files". The document just says backup everything under the installation folder and then for the restore it says "restore application files on the new app...
von ctearney
30. Nov 2018, 23:06
Forum: Service Catalog
Thema: Missing Action Buttons
Antworten: 2
Zugriffe: 1048

Re: Missing Action Buttons

With the help of support, got this one figured out. The data modeler license was not loaded thus no ability to create objects in this area. Reinserting the license took care of it.
von ctearney
30. Nov 2018, 22:21
Forum: OS-Installer
Thema: Auto-Login not Happening
Antworten: 5
Zugriffe: 1487

Re: Auto-Login not Happening

Got the WinPE imaging working good today. Had to make an adjustment to the Unattend.xml file at the suggestion of support for the number of attempted auto-logins. Increased the # from 1 to 3 and all work as expected (also, WinPE is much quicker)!

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