Cloud Connector Services wont start

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ctearney
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Registriert: 21. Feb 2014, 04:14
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Cloud Connector Services wont start

Beitrag von ctearney » 20. Okt 2017, 14:43

We just updated Silverback to 6.0.2.29 with the associated cloud connector being upgraded to 6.0.2.29 on the remote server for AD authentication.  After the upgrade to 6.0.2.29 we have been unable to start the Cloud Connector service on the remote server and validate the Cloud Connector is successfully working. 

This is in turn affecting Self Provisioning

I have tried removing/reinstalling the Cloud Connector app but with no success, the services keep giving the below error. Anyone here see this before?

Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.
   at SilverbackMDM.SilverBack.Service.CCClient.TunnelConnectorFactory.CreateTunnelConnector(String tunnelUrl, IWebProxy proxy, ILogService logService, String certThumbprint, String pinnedThumbprint, String serverCertThumbprint, String clientNumber)
   at SilverbackMDM.SilverBack.Service.CCClient.TunnelWindowsService.Start()
   at SilverbackMDM.SilverBack.Service.CCClient.TunnelWindowsService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

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