EmpirumAgent keine erfolgreiche Verbindung seit dienststart

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Schossow
Beiträge: 20
Registriert: 28. Jun 2013, 09:23
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EmpirumAgent keine erfolgreiche Verbindung seit dienststart

Beitrag von Schossow » 12. Aug 2019, 14:59

Moin,

wir haben seid kurzem das Problem, dass nach der OS Installation der Agent zwar installiert ist, aber in mit der Fehlermeldung:
"keine erfolgreiche Verbindung seit Dienststart" steht.
Startet man den Dienst neu, fängt er direkt an und installiert die Pakete.
Gibt es hier einen Workarround?

Empirum V 19.0.1
EmpAgent 19

Vielen Dank,
Schossow

Schossow
Beiträge: 20
Registriert: 28. Jun 2013, 09:23
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Re: EmpirumAgent keine erfolgreiche Verbindung seit dienststart

Beitrag von Schossow » 14. Aug 2019, 08:27

DebugView
[6596] [ERIS] [Debug] [MxLog.LogS] ERIS.Server
[6596] [ERIS] [Debug] [MxLog.LogS] ERIS.Engine
[6596] [ERIS] [Debug] [MxLog.LogS] ERIS.Engine
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: RunInstallCommands
[6596] [ERIS] [Debug] [MxLog.LogS] MOD.Installer
[6596] [ERIS] [Information] [MxLog.LogS] MOD.Installer [ClientSession]: engine_RunInstallCommandsRequest
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport GetLastSACResult calling
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: START SetServiceStatus limited 'True' reason 'Connection'; old status 'Connection'
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* GET Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* LOCKED Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* UNLOCKED Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: END SetServiceStatus limited 'True' reason 'Connection'; new status 'Connection'
[6596] [ERIS] [Information] [MxLog.LogS] [WindowsUpdate] Skipping CBS/Windows Update reboot check, system is or was in OS install mode.
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: START SetServiceStatus limited 'False' reason 'CBSFeatureRunning'; old status 'Connection'
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* GET Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* LOCKED Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* UNLOCKED Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: END SetServiceStatus limited 'False' reason 'CBSFeatureRunning'; new status 'Connection'
[6596] [ERIS] [Information] [MxLog.LogS] MOD.Installer --- installer work (started from kiosk) ---
[6596] [ERIS] [Information] [MxLog.LogS] MOD.Installer ERIS Version: 19.0.1.40429
[6596] [ERIS] [Information] [MxLog.LogS] MOD.Installer UAF Version: 1.0.22.0
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport TriggerPolling calling
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] START Checking server availability triggered by 'Extra poll'
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] START Configuration for checking server availability
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Using Agent Template 'EmpAgentADMK' (Version 19.0.0.25)
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Use DHCP options <off>
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Use assigned EmpirumServers <off>
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Fallback Server: ADMK-SUBDEPOT01.adm-kiel.local, account: adm-kiel\adminemp
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Error GetActiveProtocols: No protocols defined in the config file
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] END Configuration for checking server availability
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Loading configuration from environment variables
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Error Get value for EmpirumServer, but no value for user and / or password !
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] ENV-EmpirumServer: MGMT06.nobiskrug.local, Fallback-User: adm-kiel\adminemp, Fallback-Password: is set
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] isServerAvailable: No protocols defined in the config file
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] EmpirumServer from environment: MGMT06.nobiskrug.local is not available
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Loading configuration from agent template
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Found agent template with configuration in C:\Windows\system32\Empirum\AgentConfig.xml
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Fallback-EmpirumServer: ADMK-SUBDEPOT01.adm-kiel.local, Fallback-User: adm-kiel\adminemp, Fallback-Password: is set
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] isServerAvailable: No protocols defined in the config file
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] EmpirumServer from config file: ADMK-SUBDEPOT01.adm-kiel.local is not available
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] END Checking server availability triggered by 'Extra poll'
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport GetLastSACResult calling
[6596] [ERIS] [Information] [MxLog.LogS] SwDepotLog SENDLOGS
[6596] [ERIS] [Information] [SwLog.SendLogs] SwDepotLog SwDepot_ADM-KIEL_GNYK-PC0065_2019-08-13_15-00-27.log
[6596] [ERIS] [Information] [MxLog.LogS] Lib.Transport Pushing logfile: SwDepot_ADM-KIEL_GNYK-PC0065_2019-08-13_15-00-27.log
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport PutLog_syn calling
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Factory Job Log create
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Manager START ComJobManager::addJob
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Manager START run Job f499a293-be4c-11e9-bd72-402cf4ebf9c3
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Invoker Job-Thread initialisiert
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Manager Job f499a293-be4c-11e9-bd72-402cf4ebf9c3 started
[6596] [ERIS] [Debug] [MxLog.LogS] MOD.Installer
[6596] [ERIS] [Debug] [MxLog.LogS] MOD.Installer JOBSTATUS_RUNNING
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Manager added Job f499a293-be4c-11e9-bd72-402cf4ebf9c3
[6596] [ERIS] [Error] [MxLog.LogS] DLL.Transport Job Invoker Work: No protocols defined in the config file
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Manager Job f499a293-be4c-11e9-bd72-402cf4ebf9c3 done
[6596] [ERIS] [Debug] [MxLog.LogS] MOD.Installer
[6596] [ERIS] [Information] [MxLog.LogS] DLL.Transport Job Manager Job f499a293-be4c-11e9-bd72-402cf4ebf9c3 deleted
[6596] [ERIS] [Error] [MxLog.LogS] DLL.Transport Job PutLog_syn failed
[6596] [ERIS] [Debug] [MxLog.LogS] Lib.Transport return value = 0
[6596] [ERIS] [Information] [MxLog.LogS] Lib.Transport Push Logfile result: False
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport WARNING SendInvFiles_syn: no files found to upload. Path C:\EmpirumAgent\EmpInv
[6596] [ERIS] [Information] [MxLog.LogS] MOD.Installer [ServiceStatus]: ModuleInstaller SyncTransport_ConnectionStatusEvent: False
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: START SetServiceStatus limited 'True' reason 'Connection'; old status 'Connection'
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* GET Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* LOCKED Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: *LOCK* UNLOCKED Lock_ComputeStatus
[6596] [ERIS] [Information] [MxLog.LogS] [ServiceStatus]: END SetServiceStatus limited 'True' reason 'Connection'; new status 'Connection'
[6596] ?> [Config]: XpathQuery: /AgentTemplate/SoftwareDepot/ReportAgentStatus = True
[6596] [ERIS] [Information] [MxLog.LogS] MOD.Installer Agent Status is not sent as no connection is available.
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: START VerifySessionClients
[6596] [ERIS] [Information] [SessionManager.GetActiveTerminalSession] ERIS.Sesmgr TerminalSession: ID <0>, StationName: 'Services', ConnectionState: 'WTSDisconnected'
[6596] [ERIS] [Information] [SessionManager.GetActiveTerminalSession] ERIS.Sesmgr TerminalSession: ID <1>, StationName: 'Console', ConnectionState: 'WTSConnected'
[6596] [ERIS] [Information] [SessionManager.GetActiveTerminalSession] ERIS.Sesmgr TerminalSession: ID <2>, StationName: 'RDP-Tcp#0', ConnectionState: 'WTSActive'
[6596] [ERIS] [Information] [SessionManager.GetActiveTerminalSession] ERIS.Sesmgr [ClientSession]: Active terminal session found: TerminalSession: ID <2>, StationName: 'RDP-Tcp#0', ConnectionState: 'WTSActive'
[6596] [ERIS] [Information] [SessionManager.GetActiveTerminalSession] ERIS.Sesmgr TerminalSession: ID <65536>, StationName: 'RDP-Tcp', ConnectionState: 'WTSListen'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: *LOCK* GET Lock_VerifySessions (VerifySessionClients)
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: *LOCK* LOCKED Lock_VerifySessions (VerifySessionClients)
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: START VerifyActiveTerminalSession for active terminal session 2 without requiring poll
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: START IsConsoleSessionActive
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <0>, StationName: 'Services', ConnectionState: 'WTSDisconnected'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <1>, StationName: 'Console', ConnectionState: 'WTSConnected'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <2>, StationName: 'RDP-Tcp#0', ConnectionState: 'WTSActive'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <65536>, StationName: 'RDP-Tcp', ConnectionState: 'WTSListen'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: END IsConsoleSessionActive False
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: START IsRDPSessionActive
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <0>, StationName: 'Services', ConnectionState: 'WTSDisconnected'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <1>, StationName: 'Console', ConnectionState: 'WTSConnected'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <2>, StationName: 'RDP-Tcp#0', ConnectionState: 'WTSActive'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: TerminalSession: ID <65536>, StationName: 'RDP-Tcp', ConnectionState: 'WTSListen'
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: END IsRDPSessionActive False
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Sesmgr [ClientSession]: START GetSessionByTerminalId Terminal Id <2>
[6596] [ERIS] [Information] [SessionManager.GetSessionByTerminalId] ERIS.Sesmgr [ClientSession]: GetSessionByTerminalId terminal session <2> with process Id <2100> for user ADM-KIEL\adminemp
[6596] [ERIS] [Information] [SessionManager.GetSessionByTerminalId] ERIS.Sesmgr [ClientSession]: GetSessionByTerminalId session found terminal session <2> with process Id <2100> for user ADM-KIEL\adminemp
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Sesmgr [ClientSession]: END GetSessionByTerminalId Stored session found for terminal session 2
[6596] [ERIS] [Warning] [MxLog.LogS] ERIS.Engine [ClientSession]: END VerifyActiveTerminalSession Saved client session 2 found. No ErisUI started
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: *LOCK* UNLOCK Lock_VerifySessions (VerifySessionClients)
[6596] [ERIS] [Information] [MxLog.LogS] ERIS.Engine [ClientSession]: END VerifySessionClients

MaMa82
Beiträge: 298
Registriert: 10. Jun 2011, 13:56
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Re: EmpirumAgent keine erfolgreiche Verbindung seit dienststart

Beitrag von MaMa82 » 14. Aug 2019, 11:00

[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Fallback Server: ADMK-SUBDEPOT01.adm-kiel.local, account: adm-kiel\adminemp
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Error GetActiveProtocols: No protocols defined in the config file
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] END Configuration for checking server availability
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Loading configuration from environment variables
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Error Get value for EmpirumServer, but no value for user and / or password !
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] ENV-EmpirumServer: MGMT06.nobiskrug.local, Fallback-User: adm-kiel\adminemp, Fallback-Password: is set
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] isServerAvailable: No protocols defined in the config file
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] EmpirumServer from environment: MGMT06.nobiskrug.local is not available
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Loading configuration from agent template
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Found agent template with configuration in C:\Windows\system32\Empirum\AgentConfig.xml
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] Fallback-EmpirumServer: ADMK-SUBDEPOT01.adm-kiel.local, Fallback-User: adm-kiel\adminemp, Fallback-Password: is set
[6596] [ERIS] [Warning] [MxLog.LogS] DLL.Transport [SAC] isServerAvailable: No protocols defined in the config file

Welches Protokoll ist denn in der Agent Config hinterlegt?
Grüße MaMa82


PS: EDV steht nicht für "Elektronische Datenverarbeitung", sondern vielmehr für "ENDE DER VERNUNFT"! :roll:

Schossow
Beiträge: 20
Registriert: 28. Jun 2013, 09:23
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Re: EmpirumAgent keine erfolgreiche Verbindung seit dienststart

Beitrag von Schossow » 16. Aug 2019, 08:44

SMB ist eingestellt.
Ich sehe aber gerade, dass die EmpirumAgent.xml Datei sich nicht aktualisiert. Woran kann das liegen?

Schossow
Beiträge: 20
Registriert: 28. Jun 2013, 09:23
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Re: EmpirumAgent keine erfolgreiche Verbindung seit dienststart

Beitrag von Schossow » 16. Aug 2019, 09:08

Alle Dienste noch einmal neu installiert.
Nun aktualisieren sich auch die XML_Dateien wieder.

Problem gelöst.

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