Remote session without user interaction

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Toolman
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Remote session without user interaction

Beitrag von Toolman » 17. Mai 2013, 16:06

Hello,

Is it possible to set up a session without the need for the user to give an OK fot that?
And is it possible to use roles.

Our Servicedesk is allowed to take over computers without the user needs to click allow
Our application managers are allowed to take over computers but need the permission of the user.

Best Regards,

Sander

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Hendrik_Ambrosius
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Re: Remote session without user interaction

Beitrag von Hendrik_Ambrosius » 17. Mai 2013, 16:47

Yes!
I guess you are still using the old remote control that came with Empirum 14.x and Empirum 15.0?
Then the option to disable the request on the user desktop is SMON:1
You can use the configuration groups to assign different parameters on a group level (inherited).
Hendrik Ambrosius / Senior Consultant
Mobile: +49 172 408 4447 | hendrik.ambrosius@matrix42.com
Matrix42 AG | Elbinger Straße 7 | 60487 Frankfurt am Main | Germany | www.matrix42.com

Disclaimer: I participate in this forum on a voluntary basis. Views expressed are not necessarily those of Matrix42 AG or of the support team.

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Hendrik_Ambrosius
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Re: Remote session without user interaction

Beitrag von Hendrik_Ambrosius » 17. Mai 2013, 17:47

P.S.:
After reading your request again - you can only set this parameter on the target computer.
I do not know of any option that allows different administrator settings for the end user confirmation.
So it´s either ask or do not ask - regardless of who is trying to start the session.
Hendrik Ambrosius / Senior Consultant
Mobile: +49 172 408 4447 | hendrik.ambrosius@matrix42.com
Matrix42 AG | Elbinger Straße 7 | 60487 Frankfurt am Main | Germany | www.matrix42.com

Disclaimer: I participate in this forum on a voluntary basis. Views expressed are not necessarily those of Matrix42 AG or of the support team.

Toolman
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Registriert: 14. Feb 2006, 20:35
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Re: Remote session without user interaction

Beitrag von Toolman » 04. Jun 2013, 14:15

Ok thanks fot the answer. We never used the remote from Matrix42. We have a contact now here in the Netherlands who is going to helps us implement the package.

Regards,

Sander

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Hendrik_Ambrosius
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Re: Remote session without user interaction

Beitrag von Hendrik_Ambrosius » 05. Jun 2013, 08:37

You can contact our branch in the Netherlands, see http://www.matrix42.com, then "contact us" / "Headquarters"
Hendrik Ambrosius / Senior Consultant
Mobile: +49 172 408 4447 | hendrik.ambrosius@matrix42.com
Matrix42 AG | Elbinger Straße 7 | 60487 Frankfurt am Main | Germany | www.matrix42.com

Disclaimer: I participate in this forum on a voluntary basis. Views expressed are not necessarily those of Matrix42 AG or of the support team.

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