Sender from e-mail Reply

Welcome to our english speaking user community.
Feel free to ask questions or share your knowledge with peers.
Beiträge: 4
Registriert: 31. Mai 2019, 10:07

Sender from e-mail Reply

Beitrag von » 18. Jul 2019, 15:55

I am currently trying to create a WF to inform a Responsible User or Role when a new reply for a ticket is received.

What I want to do is to check who is sending this e-mail reply, to decide who should get the information. But I don't know how to get this information using Get Single Record.
I took from the compliance rules e-mail (the standard one that we currently have) to check how they show the whole emal with the sender, Subject and the Body of the received e-mail and this is what is written:

<xsl:for-each select="/ROOT/InputObjects/SPSActivityClassUnitOfWork[ActivityAction/@value='14']">
<xsl:sort select="CreatedDate/@dateInvariant" order="descending"/>
<xsl:if test="position() = 1">
<xsl:variable name="html">
<xsl:call-template name="StringReplace">
<xsl:with-param name="text" select="OriginalSolutionHtml" />
<xsl:with-param name="replace" select="'/SPS/Forms/AttachmentHandler.ashx?'" />
<xsl:with-param name="by" select="concat(/ROOT/Parameters/ConsoleURL/text(), '/Forms/AttachmentHandler.ashx?')" />
<xsl:value-of select="$html" disable-output-escaping="yes"/>


Zurück zu „English“

Wer ist online?

Mitglieder in diesem Forum: 0 Mitglieder und 1 Gast